Terms of use

Last updated: 2026-10-19

Welcome to Farpocket, operated by (TBC: registered business name) ("we"). By buying or using an eSIM on this site you agree to these terms.

1. What we provide

We sell prepaid data eSIMs. The eSIMs are supplied by third-party providers through the MobiMatter platform. We handle sales, delivery and customer support. Network coverage, speed and quality are provided by local mobile operators and are outside our control.

2. What you must check before buying

• Your phone supports eSIM and is not carrier-locked.
• You have read the plan details, including how validity is counted, the activation deadline, the coverage area and any limits (for example hotspot, manual APN setup, or whether a phone number is included).
• The destination, plan, data amount and validity you chose are correct. They cannot be changed after payment.
• The email address you enter at checkout is entirely correct and can receive mail (check your spam folder too). The eSIM is sent there and also shown on the confirmation page. You bear any delay or loss caused by a mistyped, unreachable or intercepted email address, and we do not promise to reissue or refund because of it. You should also save the QR code before leaving the confirmation page.
• The name, email and other details you give us are true and accurate.

3. Prices and payment

The price is the currency and amount shown at checkout. Payment is processed by Stripe and we do not store your card details. Every eSIM is a one-time prepaid purchase with no auto-renewal and no further charges.

We may change prices and the plans we list at any time. This does not affect completed orders.

4. Delivery

After payment succeeds we place the order with the supplier. The QR code normally appears on the confirmation page within a few minutes and is emailed to the address you provided at payment. If the supplier is out of stock or cannot deliver, we refund you in full.

5. Using the eSIM

• A QR code can usually be installed only once. Don't delete the eSIM after installing it; it may not be possible to install again or to reissue it.
• The eSIM works only in the areas listed for the plan and must be activated within the stated period, or it expires without a refund.
• The service stops when the data or validity in the plan runs out.
• You may not use the eSIM for unlawful purposes or in ways that break local law or the local operator's rules.
• Some countries have special rules about eSIMs or identity registration. Please check the rules at your destination.

6. Limits of the service

We don't guarantee coverage everywhere, or any particular speed, latency or access to any particular website or service. Network conditions, phone models, local policy and the supplier's fair-use rules can all affect your experience. We don't guarantee that the eSIM works with your particular phone; you need to check this before buying.

7. Limitation of liability

To the maximum extent the law allows, we are not liable for indirect or consequential loss (including missed flights or lost business) arising from using or being unable to use an eSIM. Our total liability is limited to the amount you paid for the order. Nothing in these terms excludes or limits consumer rights that cannot be excluded by law.

8. Refunds

See the refund policy.

9. Privacy

See the privacy policy for how we handle your data.

10. Governing law

These terms are governed by the laws of the Hong Kong Special Administrative Region and the parties submit to the Hong Kong courts, without affecting any mandatory consumer rights you have under the law where you live.

11. Changes

We may update these terms. The updated version takes effect when posted on this page. Completed orders are subject to the terms in force when you bought.

12. Contact

WhatsApp: +852 9633 3675; email: support@farpocket.com