Privacy policy

Last updated: 2026-10-19

(TBC: registered business name) ("we") respects your privacy. This policy explains what data we collect, why, and how we handle it.

1. What we collect

• Order data: the email you enter, the plan you bought, and the time and amount of payment.
• Payment data: handled directly by Stripe. We never see or store your card number. We only receive whether payment succeeded and a transaction reference.
• eSIM data: the supplier's order number, QR code, activation details and ICCID.
• Support data: what you tell us over WhatsApp or email.
• Basic technical data: our web host may log IP addresses and browser details for security and abuse prevention.

2. How we use it

• To complete your order, including placing it with the supplier and emailing your eSIM.
• To handle refunds, enquiries and support.
• To prevent fraud and abuse and to meet legal requirements.

We don't sell your personal data and we don't use it for third-party advertising.

3. Who we share it with

• Stripe, to process payment.
• MobiMatter and its eSIM suppliers, who receive your order number, name (if provided) and email address so your eSIM can be created and delivered.
• Cloudflare, which hosts this site and stores order status.
• An email delivery service, to send your eSIM to your inbox.
• Authorities, where the law requires it.

Some of these providers process data outside Hong Kong, including in the US and Europe.

4. How long we keep it

We keep order data only as long as needed to complete delivery, process refunds and handle disputes, and as legal record-keeping requires. After that it is deleted or anonymised.

5. Cookies and local storage

This site doesn't use advertising or tracking cookies. We may store simple settings such as your language choice in your browser. Stripe's checkout page may use essential cookies to keep payment secure.

6. Your rights

You can ask to see, correct or delete the personal data we hold about you. Contact us using the details below. If you are in the EU or UK you also have rights under local data protection law, such as objection and portability.

7. Children

This site isn't designed for people under 18 and we don't knowingly collect children's data.

8. Changes

We may update this policy. The updated version takes effect when posted on this page.

9. Contact

WhatsApp: +852 9633 3675; email: support@farpocket.com