FAQ
What is an eSIM?
An eSIM is a digital SIM built into your phone. You add a new mobile data plan by scanning a QR code, without swapping any card. Your regular SIM and number stay as they are.
Does my phone support eSIM?
Dial *#06#. If an EID number appears, the phone usually has eSIM. Your phone must also not be carrier-locked. Some regional models don't support eSIM; see the compatibility guide.
How soon will I get my eSIM?
Usually within a few minutes. The QR code appears on the confirmation page straight away and is also emailed to the address you enter at payment, so make sure it is correct. Check your spam folder if you can't find it.
When does validity start?
It depends on the plan. Some start on first data use, others when you install the eSIM or connect to a local network. Each plan's details say which. An eSIM also has to be activated within a set time after purchase or it expires.
Can I install it before I travel?
Yes. Installation needs an internet connection, so install on Wi-Fi, then turn on data roaming when you arrive. Most plans start validity on first data use, but some start when you install or connect to a network, so check the plan details first.
Will my regular SIM and number be affected?
No. You can keep your regular SIM for calls and texts and only switch mobile data to the eSIM. Turn off data roaming on your regular SIM to avoid roaming charges.
Can I use a personal hotspot?
Most plans support hotspot. Each plan's details say whether it does, so check before you buy.
The plan says full speed with no throttling. Does that mean unlimited?
No. Full speed means your speed is not reduced and there is no daily cap while the plan's data lasts. But the total data (for example 10GB) is a hard limit: when it is used up the connection stops and does not slow down and continue. Validity is also a limit, and whichever runs out first ends the plan.
What if I run out of data?
We don't offer top-ups yet. You can buy a new eSIM and use that.
What if I enter the wrong email at payment?
The QR code also appears on the confirmation page, so save it or take a screenshot straight away. If you have already left the page, message us on WhatsApp as soon as possible with the name, time and amount of your payment. We will verify and do our best to help, but we cannot guarantee a reissue. We are not responsible if an eSIM reaches someone else because of a mistyped email.
Can I get a refund?
An eSIM is a digital product delivered immediately. Refunds depend on whether the eSIM has been installed or activated and whether there is a technical fault that can't be fixed. See the refund policy.
Is payment secure?
Payment is handled by Stripe. We never see or store your card number.
Who helps if I can't install it or have no signal?
Message us on WhatsApp with your order email and phone model.